Who we are.
Our website address is: http://www.fliprepair.co.za.
Introduction
1. Flip Repair, a division of Flip SME (Proprietary) Limited, considers your privacy and
protection of your personal information to be important. We are committed to
ensuring the security and protection of your personal information we
process, and in compliant with the requirements outlined.
2. The privacy statement, supported by manuals, aims
to inform you of how Flip Repair will treat any personal information and how you
can access your personal information held. POPIA refers to the Protection of
Personal Information Act 4 of 2013.
3. By visiting our websites, communicating
electronically with us and using our products and/or services, you consent to
the processing and transfer of your personal information outlined in our
statement.
4. Flip Repair takes reasonable measures, as outlined in
the statement, to secure and protect personal information and ensure
confidentiality.
5. Flip Repair may collect website usage information
using "cookies" which allows Flip Repair to collect internet visitor
usage information.
6. Flip Repair has the right to amend or enhance to
statement at any time. This will be done without prior notice and the amended
statement will be posted on the website.
Applicability
7. The privacy statement applies to the processing of your personal information collected by us or on our behalf by our partners.
Personal information collection
8. Your personal information may be provided to Flip Repair by you and/or we can collect the information when you engage us with us and/or when using or subscribing to our services. It can also be collected when commenting on the form or when accessing our website or maybe when engaging third - parties.
9. Personal information can be collected when visitors
leave comments on the site. Flip Repair collects the data shown in the comments
form, and the visitor's IP address and browser user agent string to help spam
detection.
10. The personal information collected dependents on
the purpose for collection and use. The specific purpose will depend on the context;
however, the following may be the reasons for collection, but are not limited
to:
10.1 Data subjects purchase our service or products.
10.2 Enquiry submission by data subjects for Flip. Repair to contact them whereby the data subject may be required to provide name
and surname, identity or passport number, account number, postal or address,
title, contact numbers or email address.
10.3 You apply for employment opportunity or
register as a third-party partner whereby your name and surname, identity
number, CV and historical information.
10.4 Making use of website or engage with us on the
social media platforms, some personal information may be collected.
10.5 Where necessary, the data subjects will be
informed of voluntary or mandatory information.
How we use your information
11. FLIP Repair processes your personal information for the purpose for which it was collected and/or to comply with the legal requirements or obligations. The information can also be collected as authorised by your consent.
12. The purpose for which FLIP Repair processes personal
information includes, however, it may not be limited to:
12.1 Compliance with laws, rules and regulations,
including legal requirements
12.2 Provide services and products to you
12.3 Respond to enquiries, including comments
submitted on our website.
12.4 Provide access to our restricted websites
12.5 Marketing purposes - Market of our services
and products
12.6 Security, safety and/or policing valid
reasons.
12.7Compilation of non-personal data for
statistical purposes about browsing, behaviour, habits, patterns on our
websites.
Disclosure or sharing of information.
13. FLIP Repair may disclose or share your personal
information to third parties or partners in certain situations. This may
include and it is not limited to:
13.1 Where consent has been obtained from you as a
data subject
13.2 In respect of compliance with the law
(observation of the law)
13.3 To our service provider/partners who are
involved in product or service delivery, in sales and where FLIP Repair has
agreements to ensure that our partners/parties comply with the requirements.
13.4 FLIP Repair may be required to disclose personal
information to, but not limited to:
13.4.1 Regulators, courts and law enforcement
agencies.
13.4.2 Debt collector, and other relevant agencies
Information security and other safeguards
I4. Flip Repair will take reasonable, appropriate and organisational measures to safeguard your personal information. This may include measures to ensure that authorised individuals have access to your personal information and that reasonable measures to reduce the risk of damage, loss or destruction are in place.
15. Flip Repair shall not be liable for any loss, claim
and/or damage arising from any unauthorised access, disclosure, misuse,
alteration or even destruction of your personal information.
Rights of data subjects
16. The data subject has rights outlined in POPIA, which may not be limited to:
16.1 Request access to personal information held by
Flip. Repair
16.2 Request alteration, correction, destruction
and deletion of their personal information.
16.3 object to processing of their personal
information.
16.4 If you have an account on this site, or have
left comments, you can request to receive an exported file of the personal data
we hold about you, including any data you have provided to us. You can also
request that we erase any personal data we hold about you. This does not
include any data we are obliged to keep for administrative, legal, or security
purposes.
Use of cookies
17. If you leave a comment on our site you may opt-in
to saving your name, email address and website in cookies. These are for your
convenience so that you do not have to fill in your details again when you
leave another comment. These cookies will last for one year.
18. If you have an account and you log in to this site,
we will set a temporary cookie to determine if your browser accepts cookies.
This cookie contains no personal data and is discarded when you close your
browser.
19. When you log in, we will also set up several
cookies to save your login information and your screen display choices. Login
cookies last for two days, and screen options cookies last for a year. If you
select Remember Me, your login will persist for two weeks. If you log out
of your account, the login cookies will be removed.
20. If you edit or publish an article, an additional
cookie will be saved in your browser. This cookie includes no personal data and
simply indicates the post ID of the article you just edited. It expires after 1
day.
Embedded content from website
21. Articles on this site may include embedded content
(e.g., videos, images, articles, etc.). Embedded content from other websites
behaves in the exact same way as if the visitor has visited the other website.
22. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data.
23. If you leave a comment, the comment and its
metadata are retained indefinitely. This is so we can recognize and approve any
follow-up comments automatically instead of holding them in a moderation queue.
24. For users that register on our website (if any), we
also store the personal information they provide in their user profile. All
users can see, edit, or delete their personal information at any time (except
they cannot change their username). Website administrators can also see and
edit that information.
25. Data is also retained in line with the laws, rules and regulations.
Data breach procedures
27.
FLIP Repair has implemented
breach procedures to address actual or speculated data breaches, will notify
data subjects and relevant regulatory bodies where necessary.
Supporting terms and conditions
28.
The privacy statement
must be read in conjunction with any terms and conditions contained in various
supporting documents and contracts.
Contact details
29. Privacy enquiries may be submitted to POPIA@fliprepair.co.za. Attention: Kabelo Nkwana